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Guest Experiences and Hospitality Lead

Henschke Wines

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Location

Keyneton, South Australia

Employment type

Full time

Hospitality & retailers

Posted 3 weeks ago

Henschke Wines

The Henschke family has been making wine in the Barossa’s Eden Valley since 1868, recognised around the world for their exceptional quality

https://www.henschke.com.au/

The Henschke family has been making wine in the Barossa’s Eden Valley since 1868. Today, fifth-generation winemaker Stephen Henschke and his viticulturist wife Prue are recognised around the world for their exceptional quality wines, innovation, and sustainability in the vineyard.

Guest Experiences and Hospitality Lead

Our guest experience brand ambassador team are responsible for providing our visitors with a memorable experience when they visit our winery. Our guests are guided through a journey – rare access to world renowned vineyards, guided tours of our historic working winery, and private tastings of our most precious single-vineyard wines. Reporting to the Marketing & PR Manager, our full time Guest Experiences and Hospitality Lead is the main point of contact for enquiries and responsible for the coordination of all experiences and tours offered by Henschke. Duties include (but are not limited to):

  • booking and coordinating all guest experiences and tours (including hosting tours with support from the brand ambassador team);
  • tending to all administrative related functions, including processing orders;
  • leading service in on-site functions and events;
  • assisting in the development of marketing & advertising materials;
  • liaise regularly with our local hospitality venues.

Candidates will have strong wine knowledge, be able to confidently engage with guests and have the ability to forge meaningful connections. You will be a passionate storyteller and appreciate Henschke’s unique heritage. The Guest Experiences and Hospitality Lead also works closely with our Cellar Door Manager and cellar door team.

Essential attributes:

  • Reliable and organised with a strong work ethic
  • Ability to work well within a team
  • Motivated and committed, with excellent presentation
  • Guest focused with strong communication skills

Candidates must have their RSA and proven experience in the hospitality and wine industry. A qualification in WSET Level 1 or similar is highly desired with WSET Level 2 accreditation being preferred. Work will generally be Monday to Friday with the ability to be flexible with working hours, including the potential to work some evenings for Henschke functions and events, and host experiences some Saturdays. An attractive remuneration package is on offer for suitably experienced and qualified applicants.

Work in our friendly family atmosphere, where we support one another. Our employees are genuinely valued for their contribution to Henschke.

How to apply

To apply, please forward your cover letter and resume to recruitment@henschke.com.au or apply now – please include the position title in the subject line of your email. Applications will be treated confidentially.

 Guest review … “We enjoyed the tour immensely… I’ve done quite a few tours in many wine regions over the world and whereas many others have been quite clinical and commercial, the Henschke experience was anything but and was absolutely memorable and charming.”

Work with our exceptional brand and team, in one of Australia’s oldest, family-owned wineries!

 

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